Job Description
Reception Assistant – Competitive – Croydon
The Role
Are you an organised and professional individual with a knack for customer service? Do you enjoy being the first point of contact and ensuring smooth office operations?
We are looking for a Reception Assistant to join our team in Croydon. This is a fantastic opportunity for someone with excellent communication skills and attention to detail, who thrives in a dynamic, client-facing role.
If you're ready to join a professional team and develop your career, apply now!
Key Responsibilities:
Client Relations:
* Act as the first point of contact for clients and visitors, offering a warm, professional welcome.
* Address client inquiries and resolve issues promptly to maintain high levels of satisfaction.
* Build and maintain strong relationships with clients, upholding a positive brand image.
Facilities Coordination:
* Support the Reception & Operational Support Manager to coordinate client requests.
* Ensure meeting rooms are prepared according to client requirements.
* Assist with office supply coordination, maintenance, and vendor relations.
Administrative Support:
* Handle incoming and outgoing mail, including couriers.
* Assist with booking meeting rooms and managing client requirements.
* Maintain accurate records of client interactions and reception services.
Virtual Office Service Management:
* Manage mail forwarding, call forwarding, and other virtual office services.
* Oversee post room operations, ensuring efficient sorting and distribution of mail and packages.
* Liaise with virtual office clients, ensuring high service standards.
Health and Safety Compliance:
* Ensure health and safety procedures are followed in the reception area.
* Support emergency procedures, including fire drills and first aid provision.
Security Management:
* Follow security protocols, including visitor sign-in and issuing access cards.
* Ensure the reception area is secured at the end of each working day.
Supplier Liaison & Event Coordination:
* Assist with relationships with office supply vendors and maintenance contractors.
* Help organise client events and meetings, managing logistics.
Staff Support:
* Provide cover for team members during absences.
* Handle general correspondence and client queries.
Company:
Join a well-established and historic business centre based in Croydon, offering a unique and vibrant working environment. The organisation is home to a wide range of companies, from startups to established enterprises, and prides itself on fostering a supportive, community-focused atmosphere. With a strong reputation for customer service, on-site facilities, and a commitment to maintaining a high standard across the premises, this is a great opportunity to become part of a friendly and professional team in a truly iconic location.
The Person
To succeed in this role, you should have:
* Proven experience in a similar role within a corporate or managed office environment.
* A strong background in customer service, with the ability to remain calm and professional under pressure.
* Excellent attention to detail and the ability to manage multiple tasks effectively.
* Flexibility and adaptability to changing business needs.