Account Director Job Overview
Better places, thriving communities.
* To oversee the delivery of Engineering and Facilities Management services to a key customer within London. Ensuring profitability, working capital management and building long lasting, loyal customer relationships.
* Overall leadership of a team of Operations Managers, Critical Engineering resources and Commercial support who have responsibility for operational and service delivery. The role requires the Account Director to own and grow the customer account and develop a motivated team that is passionate, lives by service excellence and quality performance management, as well as the capability to maximise value add, synergies and future opportunities.
* Lead from the front, prioritise spending time with team members, customers and vendors. Manage a team of Managers.
Main Duties
Key Responsibilities:
* Lead, coordinate, integrate, and manage resources to ensure they are of appropriate quality (whether people, financial, or assets) and are developed to meet strategic direction, standards, and requirements.
* Develop policies, plans & approaches and ensure these are implemented effectively for the Account such that resources are in place to operationalise the strategy and deliver targets & objectives over the planning cycle.
* Ensure development & deployment of best-in-class account strategies, plans, approaches & techniques including forecasting, capability & skills development, recording, reporting & product knowledge across an account management team to ensure income attainment & future growth consistent with volume & margin objectives for the strategic account.
* Deliver high-quality engineering maintenance at sites with critical infrastructure assets.
* Efficiently plan and coordinate resources to deliver contract requirements for planned & reactive maintenance, collaborating with client representatives to achieve efficient access arrangements.
* Achieve positive net promoter scores with the customer through regular experience surveys in line with company policy.
* Promote and manage social value within the account in accordance with commitments made as part of tender responses and best practices.
* Foster and maintain relationships with opinion leaders within the customer of long-term strategic importance to the business to ensure sharing of products, values & approaches and to maximise business & sales opportunity and attainment of annual sales objectives for the accounts.
* Manage project pipelines and work closely with marketing teams to secure required income and growth.
* Oversee delivery performance and achievement, collaborate with contract managers to ensure contract and account services are delivered consistently with terms of the contract and anticipate income for the contract.
Our Expectations:
* You will possess extensive experience in Facilities Management leadership positions, managing multi-disciplinary teams.
* You should be able to engage senior stakeholders and communicate effectively at a strategic level with clients.
* You must have a track record of managing accounts around £10 - 20m per annum.
* You should be able to influence and drive team performance through collaboration and empowerment, ensuring the team's capability is maximised.
* You will have a good level of experience in Hard Services, preferably including Critical Environment Management as well as complex mobile delivery.
* You must have a track record of delivering business growth in contracts and within adjacent services.
Why Choose Us?
We provide our employees with various benefits tailored to their lifestyle.
Our flexible lifestyle benefits platform, Choices, gives you access to a range of options, including extra days' holiday, critical illness insurance, dental treatment, technology products at affordable costs, and much more.
You can also enjoy high street discounts from thousands of retailers and gyms through our MiDeals platform, as well as our cycle-to-work scheme. We offer life cover of up to four times your salary, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
We reward our employees with Mitie Stars for their hard work, offering cash prizes each month and a chance to win a top prize of £10,000 annually.
We invest in our employees' careers, providing diverse training and development opportunities via a wide selection of learning resources.
Since 1987, our 72,000 employees have maintained companies globally. We are the UK's leading facilities management and professional services company, serving prominent clients in banking, government, hospitals, and schools.