Join the RAC as a Social Media Customer Expert
Are you passionate about delivering outstanding customer service and making a real impact through social media? The RAC is excited to offer a 6-Month Fixed Term Contract within our dynamic Social Media team.
This is a hybrid role, with two days a week in our Bristol or Bescot office and three days working from home.
Your Working Hours
You’ll work on a rotational shift basis:
1. Monday to Friday: Between 8am and 11pm
2. Weekends: 9am to 5pm
What You’ll Be Doing
As a Social Media Customer Expert, you’ll be the voice of the RAC across our social platforms, providing exceptional service to both existing and potential members. You’ll:
3. Respond to customer posts across social media channels with empathy and professionalism
4. Investigate and resolve queries and complaints, keeping customers informed throughout
5. Prioritise tasks across multiple platforms including social media, review sites, and complaints channels
6. Communicate clearly and effectively in writing and verbally across various formats
7. Maintain strong product knowledge and stay informed about competitor offerings
8. Meet performance goals such as quality, response times and complaint resolution standards
What We’re Looking For
To thrive in this role, you’ll bring:
9. Experience in customer service or complaint handling, ideally in a regulated environment
10. A genuine interest in or experience with social media platforms
11. Strong communication and listening skills
12. A proactive, resilient, and self-motivated approach
13. Confidence working independently and as part of a team
14. Solid PC and literacy skills
15. Flexibility and adaptability in a fast-paced environment
What We Offer
We believe in rewarding our people. Here’s what you’ll get:
16. Competitive salary and eligibility for our bonus scheme
17. 25 days holiday plus bank holidays
18. RAC Group Personal Pension scheme with up to 6.5% employer contribution
19. Family leave support and flexible working resources
20. 24/7 confidential personal support service for you and your household
21. Car salary sacrifice scheme (including electric vehicles) after 12 months
22. Free RAC Ultimate Complete Breakdown Cover from day one
23. Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more
24. Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’
Our Commitment to Inclusion
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applications from all backgrounds and experiences and are committed to creating an inclusive, accessible, and collaborative workplace.