Our client, a reputable social housing contractor is seeking a Resident Liaison Officer to join their team on a temp-permanent basis.
This will be covering the Orpington area.
Working Hours - Monday - Friday 8am-5pm
Up to £34k dependent on experience. Plus car allowance.
Duties and Responsibilities.
Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home.
To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues.
Visiting properties at survey stage to carry out pre-start visits or phone calls.
Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work.
Assist with health & safety checks.
Deal with complaints including initial and follow up visits.
Accurately record and acknowledge all customer contacts.
Maintain communication to the highest possible standards of customer care with residents and site teams.
What you need -
- Experience of working in the social housing sector ideally in a similar role.
- Excellent customer service skills and experience of working with the general public in a
customer facing role.
- Full driving license
- IT skills specifically Microsoft Office and Excel
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