IT Service Delivery Specialist
Be among the first 25 applicants.
Are you passionate about application development and driven to deliver high‑quality and innovative solutions? If so, we’d love to hear from you.
Who are we?
HEI hosts research focused businesses tackling major issues in healthcare and hosts part of the NIHR CC. NIHR funds, enables and delivers world‑leading health and social care research that improves people’s health and wellbeing and promotes economic growth.
This role sits within the application support team responsible for the software and digital services that underpin the work of NIHR CC and offer wider support to the HEI school.
What will you be doing?
You’ll play a key role in supporting our digital operation resources, in particular our research grant application system used by the NIHR CC and HEI. You will provide frontline technical support, maintain and test application functionality and contribute to continuous improvement.
Key Responsibilities
* Collaborate with users and third‑party suppliers to design and document solutions to facilitate the provision of research grant activities. This will involve analysis, testing, configuration, and maintenance of applications in support of these research activities.
* Provide frontline support, managing incidents to resolution or referral whilst keeping detailed logs of incidents in our support systems.
* Work with colleagues to deliver innovative solutions that support our research goals.
* Ensure our services are user‑focused, reliable, and aligned with evolving research needs.
Qualifications and Skills
* Professional with a customer‑focused approach to service delivery, able to manage workload under pressure and adapt to evolving processes and priorities.
* Experience using Microsoft Office (Word, Excel, etc.).
* Full product lifecycle development experience.
* Workflow driven development background.
* Knowledge of HTML.
* Software testing disciplines and practices.
* Third‑party engagement / management experience.
Why join us?
* A generous benefits package.
* A culture of wellbeing and support – we’re signatories of the 6 standards of Mental Health at work commitment since 2019.
* Hybrid working.
* Commitment to personal development with opportunities for growth.
How to apply
For an informal conversation, contact: hei-peopleservices@soton.ac.uk or recruitment: +44(0)2380 592750 / recruitment@soton.ac.uk. Apply online before the closing date. Early application is strongly encouraged.
#J-18808-Ljbffr