We are working in partnership with a leading Managed Services Provider who have been highly committed to delivering outstanding client support to SMEs for the past 20 years. They are now looking to welcome a Technical Support Technician on board, in their offices in Marlow to act as the escalation point for a team of three, as well as developing and maintaining relationships with their customers.
The Technical Support Engineer will be responsible for fixing technical problems for existing customers and creating/implementing technical solutions for new customers. You will be speaking directly to customers from the start with onsite visits from time to time. You will be expected to help with solving problems outside of your direct area, so an open mind to helping out with basic PC and networking problems will be required.
You will possess strong technical knowledge and commercial experience of working with the following:
Microsoft 365 solutions (Exchange, Entra, Intune etc.)
SharePoint & Teams site management
Windows Server Management, Active Directory, database management, group policy, security, user and group management
Network, Firewall & IP Telephony
Windows and Apple Mac OS
RDS / Terminal Services
Microsoft Azure
PowerShell
The Technical Support Technician will be structured in their approach and have impressive technical and problem-solving skills. As well as being highly personable, they will need to be adaptable, efficient, open-minded and relish solving technical problems with effective and timely solutions. You will need previous experience of working for an MSP (Managed Service Provider), as well as proven experience of onboarding and implementing solutions/Microsoft Tenancies for new customers. Your experience will ideally be in-line with 2 nd line support, or an experienced 1 st line support, ready to move into 2 nd line. A driving license is essential to allow for visits to customer sites.
This is a great opportunity for a Technical Support Technician to develop their career and contribute to the processes and procedures, with the very realistic goal of developing into a management role for the right candidate.
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