COMPANY DESCRIPTION
ROC Clinic is a private healthcare organisation with offices in the heart of Harley Street's medical district in London and Aberdeen, Scotland. The clinic provides Primary and Secondary Care Services with a focus on Rapid Access, Rapid Diagnosis, and Treatment. ROC Clinic offers integrated healthcare services for Occupational Health and Private Health needs, including health screening, health surveillance, on-site medical support, and urgent consultations and treatments.
ROLE DESCRIPTION
We are seeking one highly organised and detail-oriented individual with strong administrative experience to join our team on a full time basis (40 hours a week).
The ideal candidate will be compassionate, detail-oriented, have a healthcare-related degree/ qualification and / or experience in patient relations. This role involves interacting with patients, understanding their needs, providing support, and ensuring seamless communication between patients and healthcare teams.
The Healthcare Coordinator will be responsible for the first point of contact for patients (whether phone, email or in person), provide guidance on healthcare services available, book appointments and manage patient care concerns. The ability to communicate complex healthcare concepts clearly and empathetically is essential as well as having a problem-solving mindset.
The Healthcare Coordinator will be supporting healthcare operations ensuring seamless communication between patients and clinical and administrative teams. This role ensures smooth operations, optimisation of patient care, and improve overall efficiency within our organisation.
This Healthcare Coordinator position is a great opportunity for individuals with strong administrative skills to make a direct impact on patient care, operational efficiency, and the overall success of our organisation. If you’re passionate about healthcare and customer service and want to play an important role in supporting both patients and clinical teams, we encourage you to apply.
PERSON SPECIFICATION
Experience:
* Administrative experience in a healthcare setting.
* Experience in patient coordination, office management, or related healthcare operations roles.
* Familiarity with electronic health records (EHR) systems and healthcare management software.
Skills and Abilities:
* Strong organisational and multitasking skills, with the ability to prioritise and manage multiple tasks efficiently.
* Excellent communication skills, both written and verbal, with a strong customer-service orientation.
* Confident in medical terminology and clinical processes.
* Knowledge of healthcare regulations, including patient privacy and insurance processes.
* Ability to work independently and as part of a team, with strong attention to detail and problem-solving abilities.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and EHR systems.
For more information about the role and to apply, please submit your CV & application via linkedin.