TJX Europe
Chez TJX Europe, chaque jour apporte de nouvelles occasions de croissance, de découverte et d’accomplissement. Vous ferez partie d'une équipe dynamique qui prône la diversité, encourage la collaboration et donne la priorité à votre développement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de détail – TK Maxx et Homesense, vous trouverez de nombreuses occasions d'apprendre, de vous épanouir et de faire une différence. Rejoignez l'équipe de TJX – une entreprise du palmarès Fortune100 et le chef de file mondial de la vente à prix réduits.
Description d'emploi :
Fluent Dutch Required -Verbal/Written
FTC role ending 18th June 2026
Summary
This role is responsible for the smooth delivery of HR Service Centre transactions by resolving issues and questions from associates either on the phone, email, or face to face. You will work with multiple systems and have a large volume of manual transactions to deliver exceptional customer service to our associates.
Volume is high so you will need to have good attention to detail, be accurate and compliant and take pride in your work. Contribute with suggestions to improve the service and processes by working closely with your team. HRSC is also the first point of contact for general pay-slip queries receiving high volume of calls on pay day.
You will work with many associates across the department and the business by providing process led transactions which are measured against the HR Shared Services catalogue against the performance dashboard.
Key Responsibilities
Service Delivery
* Act as first point of contact for HR and payroll and deliver an advisory service
* Log and manage cases in the HR case management system
* Complete system-based HR transactions against Service Level Agreements
* Help, support and resolve all queries from emails, face to face or telephone calls
* Provide consistent and expert advice in line with HR policies and country legislation
* Support with all sickness queries
* Create and issue contracts and letters as and when required
* Ensure audit compliance is met with any transaction you process
* Under the leadership of the HRSC Manager and Senior Advisors, prioritize transactions in line with Service Level Agreements and Customer needs
* Manage and maintain accuracy in all your correspondence
* Ensure you remain up to date with HRSC processes and procedures
* Identify opportunities for process improvement and make the process improvement manager aware of any issues
* Work with and refer to the Senior Advisor, HRSC Manager, HRBP’s and ER for complex cases and support
* Support with upskilling of new team members
* Understand payroll process and answer FAQ
* Creating, signing and terminating Employment Contracts
* Creating, signing additional documents for Employees
Other
* Support other areas of the HRSC with calls and emails in peak periods
* Maintain a high level of knowledge of policies and ensure you keep up to date on legislation changes
* Ensure the materials used to support the processes are up to date.
* Attend Training and upskill sessions delivered by the HRSC Manager
* Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
Key Skills, Knowledge & Experience
* Fluent Dutch – Written and Verbal
* Able to work to tight deadlines
* Accuracy is critical in this role
* Attention to detail is essential
* Ability to work accurately under pressure while maintaining high customer service standards
* Excellent communication skills both written and oral
* Excellent IT skills with knowledge of Word and Excel
* Positive and confident approach
* Ability to assess and judge when a transaction is more complex and requires additional support
* Ability to spot patterns and identify where there is an opportunity for improvement
* HR Professional education or qualification is ideal
* A strong and broad knowledge of HR processes in a HR Service Centre environment would be an advantage
Bien que nous soyons fiers de nos réussites passées, c’est notre futur qui nous stimule le plus. Nous nous mettons tout en œuvre pour offrir des possibilités de croissance, de la reconnaissance, de même que des salaires et un programme d’avantages sociaux concurrentiels. Partagez notre volonté de voir grand et faites partie de notre avenir. Nous étudions toutes les candidatures à l'emploi sans égard à l'âge, au handicap, au sexe, au changement de sexe, au mariage et aux partenariats civils, à la grossesse et à la maternité, à la race, à la religion ou aux convictions et/ou à l'orientation sexuelle.
Adresse :
73 Clarendon Road
Emplacement:
EUR Home Office Watford GB #J-18808-Ljbffr