Overview
Be all you can be with Hamberley. At Hamberley, we believe our residents deserve something "Extra Special, Every Day". We’re seeking a Customer Relations Manager to help us achieve that goal.
At Chawley Grove, the Customer Relations Manager will lead local networking activity to develop and maintain strong relationships with referral sources. Working alongside the management team, the role ensures occupancy and average weekly fee rates meet budget expectations.
As part of our luxury care home that provides residential, dementia and nursing care, you’ll join a team passionate about the health and well‑being of our residents.
Responsibilities
* Organise people and liaise with internal and external stakeholders at all levels, always leaving a positive and professional impression on residents and their families.
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow‑up calls and identify key referral groups.
* Support the development of the marketing strategy to support the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Handle relevant administration such as effective budgetary controls and preparation of sales management reports.
* Act as an ambassador of the brand and show courtesy and respect to residents and relatives at all times.
Qualifications
* Demonstrable experience working in a sales position within the care home or healthcare industry.
* Sales and customer‑service experience essential in face‑to‑face or business‑to‑customer capacity.
* Engaging stakeholder relationship skills.
* Experience working with multidisciplinary teams to support project delivery.
* Decisive, self‑motivated, proactive, flexible and adaptable.
* Note: We are unable to offer sponsorship for this position.
Benefits
* Competitive salary and benefits package including bonus / commission, 25 days holiday plus Bank Holidays.
* A supportive and collaborative working environment.
* Workplace pension for future security.
* True team culture – a collaborative, encouraging environment where kindness, respect and professional pride are at the heart of everything we do.
* Excellent training and career development opportunities.
* Employee Assistance Programme, occupational health and wellbeing support services.
* Everyday saving perks – access to a wide range of retail discounts and savings.
* Free on‑site parking.
* Refer a Friend bonus – earn up to £750 per successful referral.
About Chawley Grove
Chawley Grove is a luxurious care home in Oxfordshire, part of the award‑winning Hamberley Care Homes. Residents live in spacious, stylish ensuite rooms and enjoy beautifully furnished shared spaces and landscaped gardens. From the deluxe picture house, where classic films are screened, to the on‑site luxury spa offering hairdressing, manicures and relaxing therapies, everything is designed and finished with the care and attention you would expect from a five‑star hotel.
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