Admin Officer - North Shields
Job Title: Admin Officer
Location: Newcastle District Probate Registry, Kings Court, Earl Grey Way, North Shields NE29 6AR
Salary: £12.36 per hour
Hours: Monday to Friday, 37 hours per week (Standard Office Hours)
Contract Type: Office-Based
Position: Temporary – running until 31/03/26 with the possibility to extend
Key Responsibilities
* Open and dispatch post.
* Check and prepare paperwork and files for Probate Service processes.
* Photocopying and filing documents.
* Create and update records on in-house systems through accurate data inputting.
* Provide general administrative support as required by management.
* Communicate with customers sensitively and professionally, offering guidance and support through difficult and complex situations.
What We Are Looking For
* Proficient IT skills, including fast and accurate data inputting and knowledge of Word and Excel.
* Excellent customer service skills, with the ability to communicate professionally via email and in person.
* Ability to empathise with customers and handle sensitive issues with care and understanding.
* Ability to promote and support digital engagement through online applications.
* Strong organisational skills, able to prioritise tasks effectively and work towards targets.
* A proactive approach to problem‑solving, escalating issues appropriately.
* Flexibility and adaptability to meet business needs.
* A team player who behaves professionally and communicates clearly.
* Minimum of 5 GCSEs (including Maths and English) or equivalent qualifications.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
How To Apply
If you are resilient, keen to learn, and thrive in a customer‑focused environment, we encourage you to apply.
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