Job Description
As Key Account Manager, you’ll manage FOH, Cleaning, Waste, Mailroom, Landscaping, and Reprographics services, designing the delivery model, allocating resources, and maintaining strong relationships with internal and external stakeholders.
You’ll also ensure compliance, mitigate risk, and oversee the commercial performance of the contract.
This role is ideal for someone who takes pride in delivering exceptional customer service, drives team performance, and helps ISS maintain its reputation as a leading facilities management provider.
Key Responsibilities
1. Plan, implement, and manage the delivery of services in line with the contract and service level agreements
2. Develop and communicate a strategic vision and value proposition for the key account
3. Manage financial and commercial aspects, including risk assessment and mitigation
4. Build and maintain strong relationships with clients and key internal stakeholders
5. Ensure compliance with legislation, contractual obligations, and promote a safety culture
6. Oversee employee engagement, performance management, and training initiatives
7. Develop leadership and succession plans for managers and operational teams
Professional and Personal Competencies/Qualifications
8. Educated to degree level or with senior-level experience in Finance or Professional Services
9. Experience managing a portfolio of services or accounts
10. Knowledge of operational frameworks, including risk management, planned maintenance, quality systems, and health & safety legislation
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.