German Speaking Customer Service Advisor
Edinburgh Office Based
£26,800
MondayFriday, 8:00am4:30pm
Love travel? Fluent in German? Ready to build a career in customer service?
Were looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If youre passionate about delivering exceptional service and want to work in a role where no two days are the samethis could be for you.
Whats in it for you?
* 33 days annual leave
* Monthly performance-based bonus
* Free on-site gym
* Health cash plan
* Employee wellbeing & assistance programme
* Enhanced sick pay
* Enhanced maternity, paternity & adoption policies
* Ongoing training & career development
* Regular team events & incentives
* Refer-a-friend bonus scheme
The Role
As a German Speaking Customer Service Advisor, youll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
Your day-to-day will include:
* Handling customer enquiries via phone, email, and live chat
* Providing solutions with empathy, professionalism, and efficiency
* Building rapport and delivering a personalised customer experience
* Staying up to date with company promotions and policies
* Working collaboratively with your team and contributing to a positive environment
What were looking for
* Fluent German and English (essential)
* Previous customer service experience
* Strong communication and interpersonal skills
* Confident using Microsoft Office and handling written communication
* A calm, solution-focused approach under pressure
* Positive attitude with a genuine passion for helping customers
Why apply?
This is more than just a customer service role, its a chance to join a company that invests in its people, offers real progression, and creates a workplace where youll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
German, Customer Service, German, Customer Service, German, Customer Service, German, Customer Service,
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