You’ll be joining a team that makes a real difference to people’s lives by helping to prevent homelessness and supporting those in housing crisis. This is a varied and rewarding role where your work will have a visible, meaningful impact. You’ll develop specialist knowledge, build strong relationships across agencies, and be supported through regular supervision, training, and development opportunities.
What You Will Be Doing
You’ll be the first point of contact for customers and partner agencies, providing clear, accurate advice and managing a caseload of people at risk of homelessness. You’ll offer tailored support, help people stay in their homes or find sustainable alternatives, and carry out homelessness assessments compliant with legal requirements. You’ll negotiate with landlords, liaise with support services, and refer to partner agencies to overcome barriers such as debt, employment issues, or access to benefits. Additionally, you’ll keep detailed records, promote multi-agency collaboration, and assist clients in exploring low-cost homeownership options where appropriate.
About You
* Passionate about preventing homelessness and supporting people in crisis
* Experienced in housing advice, case management, or related support work
* Confident in applying housing legislation and understanding legal duties
* Able to build strong relationships with partner agencies and clients
* Skilled at handling conflict, remaining calm and solution-focused under pressure
* Organized, with a keen eye for detail and accurate record-keeping
* Professionally curious, able to gather information and make fair, informed decisions
* A clear communicator, both in writing and face-to-face
* Comfortable working independently, knowing when to escalate or collaborate
Further Information
For more details about the role, please contact [email protected] This position requires access to sensitive information and is subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.
About Us
At Dorset Council, we are working together to create a fairer, more prosperous, and sustainable Dorset for everyone, now and in the future.
* Providing essential services supporting over 380,000 residents
* Collaborating to make a real difference
* Valuing every role and its impact on our communities
* Supporting our employees to grow, develop, and thrive
You Will
* Be part of a team working together for a better Dorset
* Have access to a range of benefits and support
* Access training opportunities to aid your personal development and career progression
We are committed to building a diverse and inclusive organization where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria, we will offer you an interview. Our recruitment process is accessible; please let us know if you need reasonable adjustments.
This role is UK-based, and we will need to verify your Right to Work during the hiring process. We use generic job descriptions and person specifications, so the job title in attachments may differ from the advert. Additional details will be provided if necessary.
If you’re passionate about making a difference, we’d love to hear from you.
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