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IT Operations Manager required. Our client is a small UK-based IT organisation that prides itself on providing a professional IT support service across Sussex.
They are now looking for an experienced IT Operations Manager to join their team based in Newhaven. The role is 50% office-based and 50% on-site.
Position Overview
* Ensure SLA’s are adhered to
* Assist with training new staff
* Liaise with the accounts and HR Director regarding issues
* Provisioning and ordering of hardware, cloud, and software services
* Assist with Helpdesk support
* Identify emerging issues and serve as a knowledge expert
* Maintain infrastructure availability within service level agreements
* Maintain close working relationships with users, third parties, vendors, and stakeholders
* Manage the resolution of major operational incidents
Position Requirements
* Experience in a manageable IT role
* Active Directory expertise
* Good knowledge of Server 2016 – 2019
* Understanding of VoIP technology
* DBS clearance is required
* Office 365 and networking knowledge
* Knowledge of virtualization
* Strong problem-solving skills
Remuneration and Benefits
* Monday to Friday, 9am – 5pm
* 25 days holiday including bank holidays (extra day off each year of service)
* Pension scheme
* Free parking
* Use of company car for IT appointments
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