Job Description
Application Support Analyst
Permanent - Up to £45k
Location: Remote - but ideally based below Birmingham
Your new company:
A leading software provider is currently looking to bolster their ranks with an Application Support Analyst. The role is full-time and remote, with very occasional travel to meet up as a team.
The role responsibilities:
You will be supporting the business across a broad variety of work, you'll apply hands-on expertise within hosted environments, and you'll have a good understanding of virtualisation and its processes.
* Application Expertise: Offer expert guidance, troubleshooting, and advocate best practices for deploying client-server and web applications in a Windows server environment.
* Incident Resolution: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
* Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
* Build Standard Compliance: Uphold and rigorously maintain system build standards within the environment.
You will need:
You'll need to be passionate about IT and a good communicator. Someone who will get stuck in, someone who can hold a good conversation, someone who is looking to learn and develop themselves.
* Application Support Experience: minimum 3 years' experience of supporting client-server back-office and web-based systems (Apache; IIS).
* Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
* Windows Server Environment: Understand the key workings of Windows Server in terms of running and supporting applications.
* Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL (queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS.
* Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
* IT Service Management: Incident, problem and change management experience within an ITIL environment.
* Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently with network teams.
What you'll get in return:
Salary of up to £45000, remote working, decent benefits package.
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