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Location: Heathrow Airport (LHR), Hounslow, UK
Employment Type: Full-time, Permanent
Overview
Our client is seeking a Systems and Standards Support Manager to support the Operations Planning Governance and Change Department. This department plays a critical role in managing the strategy, development, and maintenance of Resource Planning and Delivery Systems across key operational areas, ensuring their reliability, compliance, and effectiveness.
Key Responsibilities
* Oversee daily operations within the Systems and Standards portfolio
* Guide team members, ensuring issues are resolved promptly and efficiently
* Ensure compliance with standards for system configuration, maintenance, and troubleshooting
* Provide end-user support and perform root cause analysis for system incidents
* Coordinate with IT teams and partners to identify and implement improvements
* Support system upgrades, testing, and documentation
* Maintain secure, compliant processes and ensure regulatory standards are met
* Monitor system performance and user satisfaction metrics
* Lead and coordinate system-related projects for Operational Planning
* Test new functionality before deployment and stay informed on relevant technologies
Candidate Profile
* Demonstrated enthusiasm for system support within complex operational environments
* Ability to assess business needs and deliver effective system recommendations
* Strong cross-functional collaboration and project management capabilities
* Commitment to data governance, system security, and agile delivery principles
* Comfortable handling and interpreting data for insightful reporting
* Organised, methodical, and results-driven with an engaging and collaborative approach
Experience and Skills Required
* Proven track record in delivering IT projects on time and within budget
* Strong communication skills and ability to work with stakeholders at all levels
* Familiarity with ITIL frameworks, governance models, and KITC standards
* Proficiency in project management and analytical techniques
* Experience in resource planning and operational delivery (desirable)
* Staff travel benefits including unlimited standby tickets on flights
* Up to 30 discounted airfares annually for the employee, friends, and family
* Opportunities for development and progression across the organisation
Diversity and Inclusion
Our client values diversity and is committed to fostering an inclusive environment where all individuals can thrive and bring their full selves to work. Applications from all backgrounds are strongly encouraged.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
General Business
* Industries
Operations Consulting
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