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Client Services Account Manager, Sunderland
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Client:
Location:
Sunderland, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d38fd0341552
Job Views:
21
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Our client, a leading customer communications company, is looking for a Client Services Account Manager to join their team in Sunderland.
Our client is a dynamic and forward-thinking organisation committed to revolutionising the way our clients do business. They specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
Based in Sunderland, our BPO site is a busy and growing part of the organisation.
We have exciting opportunities for experienced Account Managers to join the Client Service team. You will be responsible for managing a prestigious client portfolio from industries such as Financial Services, Consumer Goods, Utility, and Telecommunications.
Success will be achieved through managing client and internal stakeholder relationships effectively, providing clear verbal and written communications. Growing and developing client accounts through existing service offerings, with a focus on sales increase and client satisfaction.
Main Duties
* Build strong, collaborative, and positive relationships with clients at various levels, involving internal staff as necessary. Take ownership and manage escalations effectively.
* Manage day-to-day queries, communicating effectively both written and verbally with clients and internal stakeholders.
* Serve as a conduit between the client and internal stakeholders, managing new product, project, or change briefings from clients.
* Support project delivery for new assigned accounts from a client service perspective, supported by the project manager and team.
* Create monthly and quarterly management reports to present to clients in structured formal reviews, using these meetings to understand forecasts, improvements, and growth opportunities.
* Produce detailed Management Information reports to keep clients informed of progress, status, and performance, ensuring service levels within the contract are maintained.
Knowledge/Skills:
* Experience within a BPO or Client Services industry
* Strong stakeholder management experience, both internal and external
* High level of communication and analytical skills
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