Role: - Solution Architect (Amazon Connect Architect) Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory) Duration: Both Contract & Permanent position Required Qualifications:- 15 years in architecture/engineering, 10 years in contact centre technologies, 5 years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony routing, and Ofcom regulations. Success Metrics:- Delivery of secure, compliant architecture aligned to global regulatory standards. Achieve 99.99% availability, measurable improvements in CSAT/NPS, and reduced AHT. Full migration from legacy platforms within agreed timelines and governance frameworks.