Job Overview
An opportunity exists within the Digital Technology Team for a Senior Client Support Specialist to join Air Products on a permanent staff basis in our European Head Office located in Chertsey, Surrey.
What you’ll do
* Provide in-person and remote Level 2 support for users located primarily in the Europe region and occasionally globally.
* On an as-needed basis, provide Executive Support for Executives in-region and visiting.
* White-glove Executive Support for the Chief Officers of the company and their admin assistants.
* Standard Executive Support for all other officers of the company and their admin assistants.
* Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
* Deliver training and offer consultation for the Level 1 IT Service Centre.
* Provide local backup for PC build & deployment activities.
* Participate in an on-call rotation schedule with other global team members for escalated issues.
What we’re looking for
* Bachelor’s Degree in Information Technology or related experience required.
* A motivated individual with a positive, enthusiastic attitude and eagerness to learn.
* Previous client support experience, problem solving and technical fix, both in-person and remotely.
* Superb communication, organizational, and interpersonal skills.
* General understanding of IT/digital infrastructure and ITIL processes.
* Ability to effectively work independently and cross-functionally across global teams.
* Technical knowledge of a wide range of technologies including:
o ServiceNow
o Microsoft products (Windows, Office365)
o Network connectivity (TCP/IP, LAN/WAN)
o Remote connectivity/SSL/VPN
o Software distribution/SCCM
o Microsoft SCEP/Windows Firewall
o Virtual desktop infrastructure and/or Citrix
Benefits
* Competitive salary and benefits package.
* Culture of respect, challenge, and innovation, with excellent opportunities for growth and development.
EEO Statement
We invite you to bring your diverse self and creativity to a company reimagining what’s possible. At Air Products, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
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