Working with us provides great benefits, including:
Access your pay as you earn it through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
50% off Food & Beverage at all our Hotels & F&B Venues
Spa Discounts at our venues with a Spa
Retail, Cinema & Leisure Discounts
Development Opportunities via our Grow with us initiative, including Apprenticeship opportunities, our Development Programmes, and more!
Monthly Star of the Month Awards
Long-service Awards, that start after 1 year of service
Recommend a Friend Incentive Be rewarded for referring someone you know!
Access to a confidential Employee Assistance Programme (EAP) available 24/7, 365 days per year.
Pension Scheme
Other incentive programmes that run throughout the year
About the role
Focusing on our Front of House departments, your responsibilities will include overseeing the overall operation, ensuring employee productivity, monitoring efficiency and service delivery of all departments and processes in the absence of the departmental manager, and creating a positive work environment for employees.
You will ensure we deliver the very best customer service to our guests across the entire venue, being the main point of contact in the absence of departmental managers/ supervisors, or act as a support/ escalation point, to resolve any challenges that may arise.
About you
Be a great leader - ability to create a collaborative, positive and motivated workforce driven to achieve the very best service and business goals
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise with team and guest
Strong communication skills through a variety of means
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy great at managing ones own time and the time of the team
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
#INDLP
Sohe in Newcastle is an experience Asian Fusion cuisine unlike anything you've sampled before! Demonstrating culinary flair with every meal, relax and enjoy as our team serve up exotic flavours from across the Far-East in truly beautiful surroundings.
Benefits:
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Cairn Academy' Training & Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)
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