Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Frontline support officer

Newcastle Upon Tyne (Tyne and Wear)
UK Government - Department for Transport
Support officer
£30,000 - £60,000 a year
Posted: 1 October
Offer description

Details



Reference number


423868


Salary


£25,159

A Civil Service Pension with an employer contribution of 28.97%

GBP


Job grade


Administrative Officer


Contract type


Permanent


Business area


DVSA - Corporate Services


Type of role


Administration / Corporate Support

Finance

Operational Delivery


Working pattern


Flexible working, Full-time


Number of jobs available


2


Contents

* Location
* About the job
* Benefits
* Things you need to know
* Apply and further information


Location


Newcastle-upon-Tyne


About the job



Job summary


Have you got excellent organisational skills?

Do you enjoy working with people at all levels?

Are you forward thinking and enjoy solving problems?

If so, we'd love to hear from you

Joining our department comes with many benefits, including:

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
* Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers


Job description


The main purpose of this role is in supplying essential equipment and support to Frontline staff across the Driver and Vehicle Standards Agency (DVSA), which consists of over 600 properties located throughout Great Britain.

The successful candidate will work as part of a team supporting Frontline staff in the delivery of services across our operational estate.

Your responsibilities will include, but aren't limited to:

* The purchase of stationary, protective and corporate clothing, health and safety related goods, signage, translations and furniture.
* Liaise with various internal and external suppliers
* The prompt payment of invoices and updating records
* Process invoices
* Raise purchase orders for goods and services being purchased
* Maintain spreadsheets and databases to ensure information is accurate and up to date

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.


Person specification


Required experience:

To be successful in this role you will need to have the following experience:

* A good working knowledge and experience using Microsoft applications such as MS Outlook, MS word, MS Excel, MS Teams and Sharepoint
* Good written and verbal communication skills
* Willingness to learn new skills and work flexibly within a team

Additional Information

Note to current Civil Servants: If your current department do not agree to a loan, you will still be offered an appointment on a fixed-term basis but please be aware that if you are not able to return to your previous post this could result in redundancy from the Civil Service on the conclusion of your appointment. Please contact us if you would like more information.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

After the initial training period of 4 weeks is completed (if not further support is required), this role issuitable for hybrid working. This is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.


Behaviours


We'll assess you against these behaviours during the selection process:

* Seeing the Big Picture
* Delivering at Pace
* Working Together


Benefits


Alongside your salary of £25,159, Driver and Vehicle Standards Agency contributes £7,288 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .


Things you need to know



Selection process details


This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.


Stage 1: Sift


As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

* A good working knowledge and experience using Microsoft applications such as MS Outlook, MS word, MS Excel, MS Teams and Sharepoint
* Good written and verbal communication skills
* Willingness to learn new skills and work flexibly within a team

The sift will take place week commencing Monday 15th September 2025.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

* Behaviours – Seeing the Big Picture, Delivering at Pace, Working Together
* Strengths

The interviews are likely to take place from Wednesday 1st October 2025.

This interview will be conducted in person at our Newcastle-Upon-Tyne office. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

AI Tools and Platforms

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our for more information on appropriate and inappropriate use.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Feedback will only be provided if you attend an interview or assessment.


Security


Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.


Nationality requirements


This job is broadly open to the following groups:

* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements


Working for the Civil Service


The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.


Diversity and Inclusion


The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .


Apply and further information


This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.


Contact point for applicants



Job contact :

* Name : Tina Thompson
* Email :


Recruitment team

* Email :


Further information


If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Service improvement support officer
Spennymoor
Connected Local Government
Support officer
Similar job
Hostel support officer ref 5272767
Sunderland
Essential Employment
Support officer
Similar job
Service improvement support officer
Tudhoe Village
Instagram
Support officer
See more jobs
Similar jobs
Healthcare jobs in Newcastle Upon Tyne (Tyne and Wear)
jobs Newcastle Upon Tyne (Tyne and Wear)
jobs Tyne and Wear
jobs England
Home > Jobs > Healthcare jobs > Support officer jobs > Support officer jobs in Newcastle Upon Tyne (Tyne and Wear) > Frontline Support Officer

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save