Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments.
With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Take a look at our website here to learn more about Escode: https://www.escode.com
The Opportunity
The Infrastructure Manager is responsible for ensuring the stability, resilience, and performance of the organization’s IT infrastructure across data centres, networks, and cloud environments. This role oversees day-to-day operations, incident management, and lifecycle processes for critical infrastructure services, ensuring compliance with security and governance standards. The position plays a key role in maintaining service availability, optimizing infrastructure performance, and driving operational excellence in alignment with business objectives.
Key Accountabilities
* Oversee the operation and maintenance of core infrastructure components, including servers, storage, networking, and cloud platforms. Ensure systems are patched, monitored, and compliant with ITIL and security standards.
* Lead incident management for critical services, ensuring rapid restoration of services during outages. Maintain and update playbooks for operational continuity.
* Monitor infrastructure performance and forecast capacity requirements. Develop strategies for scaling and optimizing resources to meet business growth.
* Manage relationships with infrastructure service providers, ensuring SLAs are met and contracts align with operational needs.
* Ensure adherence to regulatory requirements (e.g. GDPR) and internal security policies. Conduct regular audits and maintain accurate documentation for infrastructure assets.
* Lead and mentor the infrastructure operations team, fostering a culture of accountability and continuous improvement. Coordinate on-call schedules and escalation processes
* Own infrastructure risk registers and change management processes, ensuring CAB approvals and disaster recovery plans are up to date and tested annually
* Deliver projects and programmes to improve the technology of the business.
* Develop backlogs, roadmaps, and strategies for the technology within Infrastructure.
* Perform reactive root-cause analysis & pro-active trending to reduce further incidents within the scope of the team.
* Ensure the data is accurate for the technology in core systems of record (e.g. Register of Technology and Services, ITSM tool, CMDB).
* Provide and structure the correct level of support for the technology in scope (e.g. 24x7, on-call etc).
* Act as an escalation point for any service issues within the scope of the team
* Stay abreast of industry and technology trends as well as emerging tools and techniques relevant to the role.
You must be willing to travel to Escode office locations globally and stay away from home on occasion.
Functional and Technical Skills
* Hands-on experience of working in a technical environment.
* The ability to develop and deliver a technology roadmaps strategy that aligns with a business strategy.
* Excellent communication and presentation skills to all levels of an organisation.
* Understand core IT policies, standards and processes and their importance in delivering a good service to the business.
* Stakeholder management across the organisation and within a global function.
* Management and leadership experience of technical teams.
* Excellent relationship management, you can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
* User focus, you have an awareness or understanding of user experience and its principles. You can see the purpose of user stories and focus on user needs.
* Familiarity with ISO27001, Cyber Essentials+, and GDPR requirements
* Experience in risk management and audit processes
* Project management experience with Agile or ITIL frameworks
Technologies
* Cloud Native Services within Azure/AWS
* Implementing Cloud Infrastructure within Azure/AWS
* Infrastructure as Code
* Windows Servers 2016 Onwards
* Virtualization (VMWare KVM etc.)
* Windows Server technologies such as Entra, Active Directory & Group Policy.
* Firewall Experience
* Ansible Automation Platform / Ansible Tower / AWX
* Rancher
* Version Control (Git)
* Security Awareness
* Network Experience
* Datacentre server (HPE/Dell Servers/Blades) build and configuration
* SSL Certificates
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