A leading food delivery service is seeking a Senior Agent for Global Escalations in Manchester. This full-time role involves managing complex customer complaints, ensuring timely resolutions while complying with regulations. The ideal candidate will possess strong problem-solving and communication skills, be adept at negotiation, and have experience in a complaints handling role. The position requires in-office attendance approximately three days a week and offers a hybrid work model. #J-18808-Ljbffr