Account Manager | Microsoft, Managed Services, Cloud & Cyber Security
A successful UK-based Managed Service Provider is looking for an ambitious and relationship-driven Account Manager to join their expanding team. Supporting SMEs across London, the Thames Valley and Milton Keynes, this role is ideal for someone who thrives in a fast-paced MSP environment and enjoys building long-term, value-led client partnerships.
The business provides Microsoft solutions, Managed IT support, Cloud Solutions and Cyber Security services, helping organisations maximise performance, resilience and growth.
What You’ll Be Doing
* Manage and grow a portfolio of SME clients, acting as the primary point of contact
* Build strong, long-term relationships with key stakeholders across your accounts
* Drive account retention, client satisfaction and revenue growth
* Identify upsell and cross-sell opportunities across managed IT, cloud and cyber services
* Run regular account reviews, QBRs and strategic roadmap discussions
* Translate client needs into tailored technology solutions
* Collaborate with technical, service delivery and cyber teams to ensure excellent service
* Maintain accurate pipeline and account data within CRM systems
What We’re Looking For
* Proven experience as an Account Manager within an MSP environment
* Strong relationship-building skills with the ability to influence at multiple levels
* Commercial awareness with a track record in B2B sales and account growth
* Experience meeting or exceeding revenue and retention targets
* Confident working in a fast-paced, evolving technology landscape
Experience selling a mix of services, including:
* Managed IT support & service desk
* Microsoft 365
* Azure and cloud solutions
* Cyber Security (endpoint, backup & disaster recovery, SIEM)
* Ability to demonstrate tangible sales success (e.g. revenue growth, account expansion, client maturity improvements)
Why This Role?
* Competitive salary + strong earning potential
* Hybrid working model across London, Thames Valley & Milton Keynes
* Ongoing training, development and career progression opportunities
* Work within a collaborative and high-performing team environment
* Exposure to a broad portfolio of IT, cloud and cyber security solutions
Benefits & Perks
* Health & wellbeing support including virtual GP and EAP
* Life assurance and income protection
* Enhanced annual leave options and volunteering days
* Cycle to work scheme and technology vouchers
* Discounts, rewards platform and lifestyle perks
* Pension scheme and optional flexible benefits
* Regular social events, incentives and team activities
Location: London, Thames Valley & Milton Keynes (Hybrid, very flexible)
Compensation: £45- 55k DOE + double OTE