Overview
Job Title: Claims Buildings Consultant
Location: Hybrid with some Eastleigh travel
Closing Date for applications: Wednesday 1st October
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000 Dependent on Experience
Main responsibilities
* Strong customer empathy and working knowledge of regulation including TCF and FOS outcomes.
* Supporting the departmental execution of focused claims Indemnity initiatives.
* Delegated Authority – Influencing process within and out with DA arrangements for Ageas supply chain. Supporting audits to optimise workflow, satisfy adherence and inform arrangements between Ageas and SN partners.
* Develop and support claims handling interventions where derailment or spend deterioration occurs keeping close to dissatisfaction and root cause analysis to drive improved outcomes.
* Identify and address supplier performance issues case-by-case and drive organic behavioural improvement in conjunction with the Supplier Relationship Managers.
Skills and experience
* Significant experience of complex property claims handling for an Insurer or an Adjusting firm/Managing General Agent.
* Member of or working towards CII, CIOB, RICS professional qualifications, or a desire to do so unless you possess exceptional property claims experience.
* Strong building pathology knowledge including Schedule of Rates, producing/reviewing tenders, and Joint Contracts Tribunal experience desired.
* Experience of process and operational improvement programmes beneficial.
* CII or CILA qualifications desired or working towards
About Ageas and benefits
We offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK.
* Flexible Working - Smart Working @ Ageas gives employees flexibility around location and working day; part-time/job-share options; minimum 35 days holiday (inc. bank holidays).
* Health benefits - Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities.
* Wealth benefits - Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
* Well-being and community - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events.
* Family friendly - Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
* Other benefits - Partner Life Assurance and Critical Illness cover; tech deals; car salary exchange, cycle scheme, vehicle breakdown cover; return to work programme after maternity leave.
About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work, serving over four million customers. We encourage applications from all; we are signatories of Race at Work Charter, Women in Finance Charter, member of iCAN and GAIN. Disability Confident Leader. We guarantee an interview for applicants with a disability who meet the minimum criteria. For more information, see Ageas Everyone.
Click on the ‘Apply button’ to be considered.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Insurance
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