?? Role: 2nd Line Service Desk Engineer Location: Reigate Salary: £40,000 (depending on experience) Industry: IT Managed Services Setup: 5 days onsite Are you a passionate 2nd Line Engineer looking to take the next step in your IT career? We're a thriving IT Managed Services Provider based in Eastbourne, and we're looking for an enthusiastic, customer-focused professional to join our dynamic service desk team. What you'll be doing: * Delivering exceptional 2nd line support across a wide range of systems. * Solving technical issues on desktops, servers, networks, and cloud platforms. * Collaborating with 1st and 3rd line teams for seamless problem resolution. * Working directly with clients, both remotely and on-site. What we're looking for: * Experience in a 2nd line support role (MSP experience a bonus!). * Solid knowledge of Microsoft environments and cloud services (Office 365, Azure). * On prem and Cloud server experience * Virtualisation and Hyper V * Mac OS * SMTP and DNS * Full UK driving license is essential. * A great communicator with a can-do attitude. What's in it for you? ?? 20 days holiday bank holidays Christmas off! ?? Healthcare benefits ?? Fully funded certifications. ?? Work on-site, 5 days a week, visiting a variety of private and public sector clients. ?? Exposure to both on-prem and cloud technologies. Ready to level up your IT career? Apply now and be part of a friendly, supportive team where you can grow and thrive!