An exciting opportunity has arisen for a Receptionist to join our friendly surgery. We are looking for a candidate full of enthusiasm with drive and determination who is ready for a challenge, to join our team of Reception and Administration staff
Main duties of the job
Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.
To act as the central point of contact for patients, beresponsible for the distribution of information, messages and enquiries for theclinical team, liaise with multi-disciplinary team members and externalagencies such as secondary care and community service providers.
About us
We are a friendly and committed family practice compromising of 2 GP partners, 2 Salaried GP, Physician associate, 2 Practice Nurses, 3 HCA's and a supportive and experienced administration and Reception team.
We have a list size of approximately 6700 patients, we use EMIS Web as our clinics system with Docman 10 used for document management. We are also now on PATCHS.
We also form part of the Lytham St Annes Primary care network with 4 other Practices.
Job responsibilities
The following are the core responsibilities ofthe Receptionist.There may be, on occasion, a requirement to carry out other tasks. This will bedependent upon factors such as workload and staffing levels:
Maintainand monitor the practice appointment system
Processpersonal, telephone and e-requests for appointments
Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
Signpostpatients to the correct service
Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
Codedata on the clinical IT system
Photocopydocumentation as required
Dataentry of new and temporary registrations and relevant patient information asrequired
Inputdata into patients healthcare records as necessary
Directrequests for information, i.e., SAR, insurance/solicitors letters and DVLAforms to the administrative team
Manageall queries as necessary in an efficient manner
Completeopening and closing procedures in accordance with the duty rota
Carryout system searches as requested
Maintaina clean, tidy, effective working area at all times
Monitorand maintain the reception area and notice boards
Supportall clinical staff with general tasks as requested
Person Specification
Experience
* Experience of working in a GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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