Senior application support specialist

Senior Application Support Consultant - Hemel Hempstead (Hybrid)


An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most from their business software.

You'll play a key role in supporting a broad range of modules including Accounting, CRM, E-Commerce, Business Intelligence, and Supply Chain Management. This is a varied and rewarding position offering plenty of scope for development and learning in a fast-paced environment.



Key Responsibilities

* Respond to technical and operational queries from customers across a wide range of business functions.

* Troubleshoot and resolve issues within the ERP platform, ensuring timely and effective solutions.

* Document issues and resolutions clearly, contributing to the knowledge base.

* Collaborate with internal teams to escalate and resolve complex issues.

* Deliver an exceptional customer experience through proactive communication and empathy.



Skills and Experience


The ideal candidate will bring:

1. A strong analytical and logical mindset with excellent problem-solving skills.

2.