Employer description: In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
Overview: The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments.
You will be providing broad first line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Responsibilities:
1. Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
2. Management of problems to resolution for any network or equipment failures, including software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications.
3. Ensure that all systems, change request forms, service calls and queries used to carry out ...