Join a trusted name in lifting and rope technology! Pfeifer Drako Ltd, part of the internationally renowned Pfeifer Group, is looking for a detail-oriented and proactive Sales Administrator to support our friendly Elevator Rope Sales Team! Reporting to the Sales Office Manager, you’ll play a key role in supporting our small sales office. You’ll be responsible for processing orders, handling customer enquiries, and ensuring smooth communication between departments to meet customer demands efficiently Key Responsibilities • Processing of sales and purchase orders • Meet and greet company visitors • Speak to customers daily over the telephone and face to face • Receive customer enquiries and orders via telephone or email • Check stock records for availability • Produce accurate written quote/order confirmation • Liaise with workshop staff on delivery lead-times • Ensure customer demands are met • Produce invoices from the delivery notes • Filing of all the paperwork created • Deal with incoming and outgoing calls • Liaise with logistics companies regarding deliveries • Produce purchase orders for procurement of fittings, stock and stationery • General admin duties as required • Be available for one yearly stock check in November (possible Saturday working) What We’re Looking For Essential Skills & Experience • Ability to work under pressure • Excellent communication skills • Computer literate • Excellent telephone communication skills • Good organisation • Ability to work effectively both independently and as part of a team • Willingness to learn a bespoke SOP system • Previous sales office/customer service experience Desirable Skills & Experience • Knowledge of Microsoft Excel and Word • Confident friendly personality • Basic numeracy skills • Strong typing proficiency • Experience in Sales order processing • Experience of regular telephone communication Working Hours- Negotiable • Full-time: 36.25 hours per week • 7.25 hours per day with a 45-minute unpaid break • Working hours are negotiable between 8:00am and 5:30pm Company Benefits • Competitive salary • Flexi-time working • Generous pension and company sick pay scheme • 33 days annual leave including bank holidays • Christmas shutdown • Holiday purchase scheme • Enhanced Maternity, Adoption, Paternity & Shared Parental Leave • Reward & Recognition Schemes • Retail discounts • Cycle to Work Scheme • Online Wellness Centre (mental, physical, and financial wellbeing) • Annual flu jabs • Long service awards • Winter and summer team social events • Private Medical Scheme • Private Health Cash Plan • Death in Service Benefit