Step into a role where you’re more than just the first point of contact — you’re a key part of everyday life within the community. As a Resident Services Associate, you’ll help set the tone for a welcoming, vibrant living environment and play an active role in building a place residents truly love coming home to. We’re recruiting for a front-of-house professional to join a brand-new Build to Rent development. This is a fantastic opportunity to enter a rapidly expanding sector that prioritises outstanding service, community connection, and an elevated resident experience. You’ll be supported by a dynamic and collaborative team, with clear opportunities to grow and progress your career. In this fast-moving role, every day brings something new, making it ideal for someone who thrives on variety and people-focused work. Key Responsibilities: Act as the front-of-house ambassador, delivering an exceptional customer experience and serving as the first point of contact for residents and visitors from move-in to move-out. Coordinate building operations including move-ins, move-outs, apartment inspections, maintenance access, and ensuring homes remain lease-ready. Support resident engagement, while building strong resident relationships to encourage satisfaction, renewals, and referrals. Manage resident enquiries, issues, and requests efficiently, coordinating with internal teams and third-party contractors, and escalating complex matters when required. What We’re Looking For: Strong communication and customer service skills with a genuine passion for helping people. Professional, approachable, and confident, with the ability to build rapport easily. Well-organised, proactive, and calm under pressure. A team player who takes ownership and shows initiative. Good computer literacy (Microsoft Word, Excel, Outlook). A basic understanding of building operations and Health & Safety requirements. Previous experience in hospitality, residential, or customer-facing roles is highly desirable. This is a fantastic opportunity to build a career in one of the most exciting residential communities, where your role has a real impact on how residents live, connect, and feel at home.