Salary: £35,000 Job Type: Full-Time, Permanent Working Pattern: 37.5 hours per week Location: Flexible working options considered.
Periodic attendance at Head Office (to be agreed) will be required.
We create valuable, cutting-edge qualifications for FE Colleges, Private Training Providers, Schools, Employers, and many other organisations both in the UK and overseas.
Focus Awards is actively looking for an organised, efficient, and personable Quality Assurance Manager with strong, demonstrable experience as a qualified EQA in the Sports, Recreation, and/or Hair and Beauty Sectors.
Qualifications Required Level 4 Award in External Quality Assurance of Assessment Processes and Practice (RQF) or hold ENTO NVQ Unit V2 (D35).
Key Responsibilities Drive and support the Quality Assurance function to ensure that Focus Awards meets the standards required by senior management and by the regulatory authorities with respect to quality assurance.
Manage and monitor all aspects of quality assurance work including the centre recognition process, external moderation/verification activity, and external assessment activity, following processes implemented by the Company from time to time to ensure we meet customer service and quality assurance targets.
Work with relevant internal and external stakeholders regarding quality assurance processes and procedures for new and existing provision throughout the qualification development process.
Recruit, train, and manage remote Subject Moderators/External Quality Assurers by monitoring their performance and providing them with feedback as required, to ensure we provide an excellent, compliant service to our centres.
Provide support, advice, and guidance to recognised centres, potential new customers, and Subject Moderators/External Quality Assurers, on quality assurance issues.
Plan and manage Focus Awards quality assurance events, by ensuring adequate preparation and collaboration with internal and external stakeholders.
Manage the development and maintenance of quality assurance documentation, e.g., procedures, manuals, and handbooks.
Contribute to regulatory audits relevant to quality assurance issues.
Contribute to self-assessment activities relevant to quality assurance issues.
Represent Focus Awards at external local, regional, and national events, including regulatory events.
Monitor the on-going compliance of specified centres with regulatory requirements, as laid down in Focus Awards' procedures and processes and to ensure and verify the consistency of assessment decisions for specified qualifications across centres.
Ensure all Quality Assurance practices and procedures meet Focus Awards' and regulatory requirements and that EQAs/IQAs practice validity, authenticity, reliability, currency, and sufficiency.
Meet with staff and learners to discuss aspects of the qualification, including induction, assessment process, resources, qualification structure, and the student support/mentoring process.
Provide positive feedback, identify areas of best practice, and encourage EQAs to help Centres develop their practice.
Ensure EQAs present findings of centre monitoring via written evidence-based reports in a timely manner and in the format specified by Focus Awards, including any recommendation for sanctions.
Engage in business development activities in an advisory capacity and help exploit opportunities, including but not limited to: Recruitment of new centres and developing new qualification opportunities within existing centres.
Development of qualification resources, including manuals and materials, and liaising closely with the qualification development team to identify gaps in coverage.
Maintain own CPD activities and suitable qualifications and/or occupational competence to enable the credible fulfilment of the Quality Assurance Manager role on behalf of Focus Awards.
If required by Focus Awards, act as Lead EQA to manage the work of a group of EQAs including quality assuring their work through accompanied visits and reviews of reports.
Support and advise EQAs on both sector specific matters and general quality assurance principles.
This is a full-time position, based primarily at the Head Office in Rotherham, South Yorkshire. However, depending on the successful candidates location, remote working with occasional travel to the office in Rotherham may be considered.