Resident Experience Manager
International Residential Living Company
£45k-£50K dependent on experience
London Office and Travel to London Properties, Full-Time
Our client, a rapidly expanding international residential letting company with an innovative portfolio of modern cohabiting spaces, is seeking a dedicated and experienced Resident Experience Managerwith a strong customer-service mindset. This is a hands-on, high-impact role ideal for someone who thrives in a fast-paced environment and takes pride in maintaining exceptional property standards.
The ideal candidate will bring experience from Private Members’ Clubs, Hotels, Hospitality, or high-end residential environments and will be confident managing both technical maintenance and service delivery.
Key Responsibilities
Provide on-site problem-solving across multiple residential properties.
Manage procurement of parts, equipment, and external services.
Conduct basic maintenance and ensure issues are resolved quickly and professionally.
Uphold high-quality standards across all properties and support operational continuity.
Maintain strong communication with residents, ensuring a warm, service-first approach.
Support compliance and property safety requirements.
What We’re Looking For
Experience in Property Management, Facilities Management, Hospitality, Hotels, or Private Members’ clubs.
Strong technical understanding of residential property maintenance.
Customer-first mindset with excellent communication skills.
Ability to work independently, prioritise tasks, and respond quickly to issues.
Professionalism, reliability, and pride in delivering high-standard service.
To apply, please send your CV. Only shortlisted candidates will be contacted within 10 working days.