Customer Service Representative Job Summary
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We are seeking a skilled Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service, resolving issues promptly and efficiently, and providing a positive experience for all customers.
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* Main Responsibilities:
* To provide excellent customer service, ensuring that every customer feels valued and supported.
* To resolve customer complaints and issues in a professional and courteous manner.
* To maintain a high level of product knowledge, staying up-to-date on new products and services.
* To work effectively as part of a team, collaborating with colleagues to achieve shared goals.
Key Skills and Qualifications:
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* A genuine care for the needs of customers and members.
* Great people skills, with the ability to build positive relationships with customers and colleagues.
* A positive approach to change and problem-solving.
* The flexibility to work a range of different shifts.
Benefits:
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* Competitive Pay and Benefits: Enjoy a competitive hourly rate and access to a range of benefits, including a pension scheme and virtual healthcare services.
* Opportunities for Career Development: We offer full, paid training and dedicated support for your personal development and career progression.
* Flexible Working Arrangements: Our store offers flexible working arrangements, including varied shifts, to suit your lifestyle.
Inclusive Workplace:
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We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.