Overview
We are looking for an ICT Project Manager / Business Analyst to support the delivery of a varied portfolio of digital, application and infrastructure projects across multiple services. The role reports to the ICT Projects & Applications Manager and involves working with customers and ICT teams to deliver change that meets business needs and agreed priorities.
Responsibilities
* Manage and deliver a varied portfolio of ICT and digital change, working across multiple small to medium projects simultaneously and occasionally larger implementations.
* Understand service needs and shape requests into clear, deliverable outcomes, clarifying requirements and challenging assumptions when necessary.
* Support system onboarding and change activity for SaaS and on-premise systems, ensuring alignment with technical standards, security expectations and the broader ICT environment.
* Lead delivery in line with governance, working with ICT teams, suppliers and stakeholders to manage progress, risks and dependencies; produce and maintain key documentation such as business cases, project plans, service designs and closure reports.
* Provide occasional support for in‑house development work, defining requirements and approaches for iterative or agile delivery.
* Report progress and key decisions through established governance forums and contribute to planning and prioritisation of the ICT work programme.
* Engage with suppliers and service leads in system selection, onboarding and upgrades.
Typical Projects
* SaaS system onboarding and replacement
* Integration between systems and services
* Supplier-led implementations and upgrades
* Service-led change and process improvement
* In-house developed solutions delivered by the ICT Development Team
Qualifications & Skills
* Proven experience delivering change in an ICT/digital environment
* Ability to manage multiple workstreams in parallel
* Strong understanding of project management and business analysis, applied proportionately
* Excellent stakeholder engagement skills across diverse customer groups
* Skilled at eliciting requirements and translating needs into practical solutions
* Strong analytical ability, including structuring information, evaluating options, and communicating risks/decisions
* Experience working with suppliers, including system selection and onboarding
* Awareness of SaaS and on-premise delivery models, including integration, SSO, and data security considerations
* Comfortable working within governance frameworks and producing clear, concise documentation
* Effective communicator with both technical and non-technical audiences
* Ability to collaborate with ICT teams to coordinate delivery
* Self-starter, able to work autonomously and progress work with minimal initial definition.
Benefits
* Competitive salary up to £50,269
* 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays); ability to purchase additional leave
* Generous pension scheme through the LGPS
* Access to learning and development opportunities, a car lease scheme, discounts at high street and online retailers, online GP appointments, an employee assistance programme and physiotherapy services
Visa Sponsorship & Right to Work
Visa sponsorship is not available for this role; candidates must have an existing right to work in the UK. All applicants must provide valid proof of their right to work in the UK in accordance with statutory employment checks; employment cannot commence or continue unless the applicant’s right to work has been verified.
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