Are you passionate about LUSH products and dedicated to providing exceptional spa experiences? Do you have a genuine desire to care and help people relax? If so, we would love for you to join our team as a LUSH Spa Therapist at our Cardiff Store and Spa.
Part‑time position available (22 hours per week). Weekend availability required.
Key Dates & Training
Start date: 15th June 2026 at LUSH Spa Cardiff.
Training: 6‑week course at LUSH Spa Training Centre in Poole, Dorset, Monday‑Friday. Travel expenses and accommodation are covered by LUSH.
Pay & Hours
Hourly wage is based on experience.
Location & Hours
You will be based at LUSH Spa Cardiff with occasional travel to offer support and attend training or events. Working from home is not permitted.
Availability
* Thursday, Friday and Saturday or Sunday.
Job Overview
As a LUSH Spa Therapist, you will deliver our range of unique and therapeutic spa treatments, create a calming atmosphere, and act as a brand ambassador for LUSH.
Who we are
We create effective products from fresh fruit, vegetables, and essential oils, taking a holistic approach to well‑being. Our spas provide an oasis of calm for relaxation and rejuvenation.
Diversity matters
We are committed to building a brand that represents diverse perspectives and voices.
Key Responsibilities
* Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction.
* Maintain thorough knowledge of all treatments, including contraindications, benefits, and aftercare advice.
* Adhere to strict hygiene and safety protocols.
* Be punctual and reliable, ensuring clients are seen on time.
* Provide exceptional customer service, building rapport and personalising experiences.
* Offer expert advice on Lush products and treatments.
* Handle customer inquiries and feedback professionally.
* Work collaboratively with spa teams to ensure efficient operation.
* Communicate effectively with colleagues and support promotions.
* Actively promote spa treatments and products, upselling where appropriate.
* Support the spa’s business goals by driving awareness and encouraging bookings.
* Engage with customers on the shop floor, offering consultations.
* Act as a brand ambassador, embodying LUSH’s values and ethics.
* Participate in company initiatives and campaigns.
* Take responsibility for your own professional development.
* Actively participate in training sessions and performance reviews.
* Learn new treatments and techniques to expand your repertoire.
Skills, Knowledge and Expertise
* NVQ Level 3 qualification in Beauty Therapy or equivalent Holistic Therapy, including full‑body massage.
* Availability to include Friday and at least one weekend day.
* At least 1 year of practical work experience in a similar role, performing body massages and facials.
* Excellent customer service and treatment skills.
* Passion for representing the LUSH brand, ethics and products.
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