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UI Design Lead, Bolton, Greater Manchester
Client: Concentrix
Location: Bolton, Greater Manchester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 28.06.2025
Expiry Date: 12.08.2025
Job Description:
Job Title: UI Design Lead
Job Description
We're Concentrix, the intelligent transformation partner. Solution-focused, tech-powered, intelligence-fueled.
As a global technology and services leader, we power the world’s best brands with data, insights, industry expertise, and advanced technology solutions. We are solution-focused, tech-powered, and intelligence-fueled, shaping careers in over 70 countries and attracting top talent.
Our team is dedicated to ensuring every relationship is exceptional. We are recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture.”
We welcome diverse backgrounds, curiosity, and a willingness to learn. Your talent to help others and go beyond WOW for our customers will fit perfectly with our culture.
Join us for greater opportunities and brighter futures.
This role involves supporting voicebots and chatbots, acting as a consultant providing guidance on speech recognition, conversational technology, and AI.
Responsibilities include:
* Using prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop, and maintain user interfaces and documentation for self-service channels.
* Analyzing business needs and processes with internal customers; assisting with task and workflow analysis.
* Building relationships with project managers, developers, product managers, and external customers to determine requirements.
* Assisting with usability testing and user performance activities.
* Maintaining knowledge of contact center metrics and technologies.
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