Job Description
Head of Tenancy and Neighbourhood Services
Location: Hybrid – Office and Home Based
Salary: Circa £70,000 per Annum
Contract Type: Permanent, Full-Time
Shape Thriving Communities – Lead Meaningful Change
Are you a strategic and people-focused housing leader passionate about creating better neighbourhoods? Do you thrive in a collaborative environment where you can drive innovation, performance, and social impact?
At FCHO, we're on a mission to build thriving communities where people feel safe, connected, and supported. As Head of Tenancy and Neighbourhood Services, you’ll play a pivotal role in turning that mission into reality.
The vacancy
Reporting to the Director of Customer Services, you’ll lead four critical services: Neighbourhoods, Lettings, and ASB. Your leadership will ensure our services not only meet but exceed regulatory standards, deliver exceptional customer satisfaction, and create real impact in our communities.
You’ll develop and implement neighbourhood action plans and innovative interventions using a systems thinking approach – all while ensuring compliance with regulatory frameworks like the Regulator of Social Housing&rs...