Job Details
As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive, and well‑coordinated journey from onboarding through to ongoing support. You will not just “support” the sales process – you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle.
A typical working pattern is Monday to Friday, either 8.00‑17.00 or 8.30‑17.30, with a one‑hour lunch break. This role offers flexibility to work from home up to two days per week, with monthly travel to London for meetings (travel paid for).
Key Responsibilities
* Manage and respond to customer queries, ensuring a professional and timely resolution experience
* Produce accurate KPI and usage reports using internal systems and data sources
* Provide sales teams with high‑quality customer insight, usage data, and MIF reporting to support proposals and decision‑making
* Support the creation of customer proposals by supplying structured data and analysis
* Track and manage customer queries and escalations end‑to‑end, ensuring ownership and closure
* Coordinate with internal teams to ensure smooth workflow, documentation, and process alignment
* Oversee non‑Account Executive aligned accounts, ensuring deals are correctly processed and tracked through onboarding
* Support continuity by managing escalations and queries during Account Executive absence
* Contribute to continuous improvement by identifying process gaps and enhancing customer experience
* Collaborate across teams to promote strong relationships and customer centricity
Skills and Experience Required
* Experience in Sales Support, Customer Operations, Account Management Support or Customer Success roles within a B2B environment
* Ability to work in a fast‑paced environment supporting sales or account management teams
* Experience managing customer queries, escalations, and end‑to‑end resolution ownership
* Experience supporting onboarding, order processing, or sales workflow coordination
* Proficiency in producing reports using CRM systems and internal data sources
* Strong Excel skills for reporting, analysis, and KPI tracking
* Familiarity with CRM systems such as Salesforce, HubSpot or similar
* Professional communication skills in a service‑oriented environment
* Experience working with sales or operational data such as usage, KPI, or MIF reporting
Benefits
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support local communities
* Staff Reward Scheme
* Pension scheme
* Life assurance four times salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first‑aider support programme
* Cycle2Work scheme
* Discounted gym membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
We are an Equal Opportunity Employer and welcome applications from all backgrounds. Diversity and inclusion are at the heart of our success. We support flexible working and are committed to making the recruitment process inclusive and accessible.
We welcome applications from the Armed Forces community. We support the Armed Forces Covenant and welcome reservists, veterans, cadet force adult volunteers, and military families.
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