Business Applications Manager £80,000-£90,000
A Logistics business that has recently undertaken a significant transformation programme is looking to invest in a Business Applications Manager with ERP experience. This is an exciting opportunity to join a growing team, and be responsible for the operational excellence, stability, and continuous improvement of the organisation's core technology systems, environments, and platforms.
Our client's working arrangements require five days per week in the office. An impressive multi-national brand, this business is seen as a leader in its space, acting as a trusted logistics services provider to a loyal customer base for many years. A business that is embracing change and innovation they are challenging themselves to further for their customers through embracing new ways of working and innovative use of technology.
As the Business Applications Manager, you will own and manage our entire enterprise systems landscape, which includes production, testing, staging, and development environments, both internally hosted and third-party/SaaS solutions. Your role will ensure that systems are secure, performant, and continuously improving, all while delivering critical insights into the health and value of these technologies to the business.
The ideal candidate will have expertise in environment lifecycle management, system health monitoring and a strong understanding of ITIL principles, incident management, and change control.
Monitor application and system health across the landscape (availability, performance, error rates, capacity).
Provide regular reporting to leadership, highlighting system health, risks, and improvement opportunities.
Maintain KPIs for system health and service performance, ensuring effective communication of trends and remediation actions.
Ensure SLAs and performance targets are met through proactive vendor relationship management.
Set performance expectations, monitor vendor service levels, and manage contract compliance.
Collaborate with procurement to evaluate vendor performance and manage contract renewals.
Relevant experience required
Experience in IT systems, platform operations, or environment management roles.
Proficiency in system health monitoring, reporting, and dashboarding (e.g., Deep understanding of ITIL-based service management, incident handling, and change control.
Experience managing vendors and ensuring service performance against agreed metrics.