Job Title: Customer Experience Team Member (Casual Contract)
Location: Head office, Wokingham, hybrid working arrangement. 2 days in the office per week.
Salary: £12.71 per hour
Shifts: Our offices are opening Monday to Friday 9.00am to 5.30pm. As a casual worker, you will be asked to cover busy periods, holiday and sickness cover.
Role Overview
Are you ready to be the voice behind a brand that truly makes a difference? As a Customer Experience Specialist at Junior Adventures Group UK, you will be at the heart of creating outstanding experiences for parents, schools, and stakeholders. You won't just be answering calls — you'll be delivering peace of mind, building trust, and championing a service that puts children's care and happiness first. In this role, you will bring energy, empathy, and excellence to every interaction. Whether solving a problem, guiding a parent through a booking, or providing reassurance during a busy school term, you will be the first point of contact ensuring every customer feels heard, valued, and supported.
Key Responsibilities
* Act as the first and friendly point of contact for parents, schools, and partners, delivering outstanding customer care across telephone, email, and digital channels.
* Proactively listen to customer needs, troubleshoot issues efficiently, and provide clear, accurate information to ensure a smooth and stress-free experience.
* Manage parent enquiries and oversee our booking systems with confidence, precision, and warmth.
* Lead both inbound and outbound communications, ensuring every conversation leaves a lasting positive impression.
* Work collaboratively with colleagues, sharing insights and best practice to foster a dynamic, supportive environment.
* Represent Junior Adventures Group UK's mission and values in every interaction, consistently striving to exceed expectations and leave a positive legacy.
* Thrive in a fast-paced environment with resilience, managing multiple priorities while maintaining a calm, solutions-focused approach.
What You'll Bring
* A genuine passion for delivering excellent customer service and a natural ability to connect with people.
* Strong communication skills — clear, confident, and empathetic across all channels.
* The ability to manage multiple priorities with great attention to detail and a positive attitude.
* Enthusiasm for working in a values-driven, mission-led organisation.
* Previous customer service experience (preferably telephone-based) is highly desirable.
Our Vision and Values
At Junior Adventures Group UK, we don't just deliver childcare — we empower, engage, and inspire young minds within local communities. Everything we do is guided by our core values.
By Our Core Values
* Be Considerate – Show we care.
* Be Passionate – Love what we do.
* Be Courageous – Show resilience and bravery.
* Make a Difference – Leave a positive, lasting legacy.
If you're looking for a role where you can bring your whole self to work, make a real impact, and grow your career within a vibrant, supportive team — we would love to hear from you.
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