Claims specialist to manage property binder claims both through direct claims handling and that provided by service suppliers. You will be accountable for delivery of service striving for service excellence within this strong market-leading team. You will assist the Head of Property Binders by the management of claims issues arising from a designated book of business and development of nominated client relationships.
This role includes responsibility for:
• Delivery, through personal ownership and via the team of a first-class service to all customers.
• Management of a portfolio of claims, primarily of a more complex nature.
• Ensuring that the principles of conduct risk are fully understood, embedded, and practiced by all members of the team and external service suppliers.
• Working with the Compliance and Internal Audit teams to ensure that agreed business procedures in respect of claims functions are complied with.
• Setting and monitoring of team members’ appraisals and objectives to support delivery of the Claims Business Plan to include personal training and development.
• Assisting the Head of Property Binders in ensuring that all claims presented are handled in accordance with the highest professional standards, cost effectively and meeting all relevant SLA’s. • Ownership of nominated client relationships to ensure delivery of Claims services to support and develop business objectives.
• Liaison with Underwriting team(s) regarding claims and wording issues at an individual and market level and to support profitable development of account(s).
You will need:
• Extensive experience handling property binder claims in the Lloyd’s market with ACII desirable.
• Experience of managing people or mentoring.
• Depth and breadth of knowledge of the London Market (understanding and knowledge of market practices, duties, and obligations of parties).
• Understanding of Claims MI, Microsoft Word, Excel, Outlook and ECF.
• Good communication and customer service skills.
• The ability to foster and maintain excellent business relationships, generating credibility with key stakeholders.
• Ability to lead, develop and motivate a team by creating an open environment and providing clarity in communication.
• Must be a team player, providing support to other members of staff and taking ownership of customer issues when required