An exciting new National Trunking Manager opportunity at DX! All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Express provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: To provide quality management for the DX Express network Trunking, to ensure all aspects of the operation are maintained in line with procedures and ensuring all internal and external Customer SLAs/KPIs are met, whilst maintaining strict controls on the direct costs and staffing levels. Being a strong leader working closely with all depot General Managers and Regional Directors to ensure on time hub performances at optimum cost and quality service to all depots Key responsibilities Manage and control the day to day scheduling of all DXE Trunking. Build and develop the relationship between the hubs, and depots to drive efficiency and good practice throughout the network while improving SLAs and trunk departure times. As senior manager for Health and Safety you will promote safe working with regular meetings and working closely with the Safety reps. To support the Director of Hubs and Trunking in the roll out of new products and processes To identifying and achieve efficiency savings and cost/productivity reviews To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts as the operation requires To drive and improve multi skill training within the Hub transport team but also working closely with all depots Compliance with all security standards required surrounding Customer contracts. Deliver on time trunking Direct liaison point with Customers where required to ensure swift resolution to any queries. Undertake regular review of volume forecasts and amend resource planning as appropriate to stay in line with the CPI measures. Clear control measures in place to delivery and drive through KPI achievement. To encourage a positive working environment that delivers excellent service levels for the Customers and generates revenue for the business. Implement and maintain best operational practices through management of the SOPs. Maintain network volume forecasting working with all depots. Have a proactive approach for planning peak operations working with all business stakeholders Maintain the transport and hub BCP working with GM Hub Operations. Manage and authorise timing changes for trunks through the network Great Customer service - every time Essential criteria for this role Experience of managing a budget in an environment where fluctuating volumes need to be forecast and responded to. Experience of managing a team Strong computer literacy Great communicator Ability to liaise and influence across functional heads Ability/ experience in managing change Previous experience in the Mail, Parcels or Distribution Industry in a Hub environment is essential Additional information on this role If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you. Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 25 days increasing with length of service bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!