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JIRA Administrator | Enterprise Applications | Hatfield (2 days office)
About Us
We are Ocado Technology and we empower global grocery retailers with cutting-edge cloud, robotics, AI, and IoT. Our Ocado Smart Platform (OSP) powers highly automated Customer Fulfilment Centres (CFCs), enabling efficient, single-pick online grocery delivery.
About The Role
As a JIRA Administrator at Ocado, you’ll be the go-to expert for everything Atlassian. You’ll manage, configure, and optimise JIRA Software, JIRA Service Management, and Confluence, ensuring these tools run smoothly to support global project delivery. Your work will include custom workflows, user permissions, integrations, and automation to enhance team collaboration and innovation at scale.
Key Responsibilities
1. Configure & customise JIRA to meet evolving business needs – including workflows, permissions, screens, and custom fields
2. Manage user roles, permissions, and security groups across all Atlassian products
3. Implement automation rules and integrate JIRA with third-party tools for seamless functionality
4. Perform system maintenance, upgrades, and troubleshoot performance or integration issues
5. Generate custom dashboards, reports, and maintain documentation to support user adoption and insight-driven decisions
About You
* Expert knowledge of JIRA Service Management (ITSM), including workflows, permissions, automation, and integrations with tools like ServiceNow and GitHub.
* Proven experience in administering, customising, and troubleshooting Atlassian products (JIRA Software, JIRA Service Management, Confluence) in cloud or hybrid environments.
* Strong analytical and problem-solving skills, with a track record of resolving complex technical issues and defining actionable metrics.
* Experience working in an IT support environment, managing incidents, problems, and service requests.
* Excellent communication and collaboration skills, comfortable working with technical and non-technical stakeholders, including senior leadership.
* At least 2 years experience in JIRA administration and in advanced search using Jira Query Language.
* Desirable: Atlassian certifications (ACP-120/ACP-600), knowledge of Groovy/Python/Shell scripting, and familiarity with Agile/DevOps methodologies (Scrum, Kanban).
What We Offer
We support our people with meaningful, flexible benefits prioritising well-being and work-life balance, including:
* 25 days annual leave (rising to 27 after 5 years), plus the option to buy more, and 30 days working from anywhere in the world
* Private Medical Insurance, wellbeing support, Income Protection, and Life Assurance
* Family leave policies: 22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave
* Pension with employer matching up to 7%, share schemes, and interest-free loans for train tickets
* Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations
* 15% off at Ocado.com with free delivery (starting in your first month)
Ocado Group is an equal opportunities employer and ensures fair treatment for all potential employees regardless of sex, sexual orientation, marital status, race, religion, age, disability, or union membership.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: IT Services and IT Consulting
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