Barchester Healthcare, a leading provider of high-quality care homes, is seeking an experienced and dedicated Care Home Administrator to join their team. This pivotal role will provide essential support to the General Manager, ensuring the efficient and smooth running of the care home. The successful candidate will be responsible for managing various administrative functions, including customer experience, HR, recruitment, payroll, and finance, while also supervising junior members of the administration team.
Main duties of the job
As a Care Home Administrator, you will be responsible for promoting a warm and welcoming environment for residents, staff, and visitors. You will manage inquiries and showrounds for prospective families, maintain the customer database, and support resident and family feedback to enhance customer care. Additionally, you will assist with the recruitment of home staff, complete employment new starter checks, and arrange inductions. Other responsibilities include payroll preparation, providing guidance to employees on HR-related queries, ensuring secure storage of personal files, attending meetings, and managing staff rotas, safe contents, petty cash, and resident fund accounts. You will also be required to update training, supervisions, and appraisals on staff records, as well as offer guidance on staff development opportunities.
About us
Barchester Healthcare is a leading provider of high-quality care homes in the UK. With a focus on delivering exceptional care and support to residents, Barchester is committed to creating a positive and empowering work environment for its employees. The company has been recognized as one of the best companies to work for in the UK, reflecting its dedication to respecting and valuing the contributions of its team members.
Job responsibilities
*Please note this is a bank position*Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications
* To be considered for this role, you will need to have experience in a customer-facing role, previous involvement in HR administration and recruitment, a high level of attention to detail, and strong organizational skills. Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, is essential. A CIPD qualification would be beneficial.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experienceSalary expectations will be discussed at interview stage.
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