Job Summary
As a Junior IT Support & Hardware Technician at Cloud2IT, youll primarily work behind the scenes refurbishing machines and prepping computers to specified requirements, managing inventory, and supporting the team. You wont be working directly with customers straight away, but this role is designed to gradually ease you into a customer-facing environment as your confidence and skills grow. Its a great opportunity for someone eager to learn, tackle technical challenges, and develop their IT expertise in a dynamic MSP setting.
Key Responsibilities
Refurbish machines and prep computers to specified requirements
Handle VoIP hardware inventory and management
Image and configure PCs for deployment
Install and upgrade hardware components like RAM, NVMe drives, and graphics cards
Receive, test, and sticker refurbished devices
Manage stock levels and organise the hardware storage area
Assist with picking, packing, and dispatching equipment for site visits and deliveries
Support the team with basic ticket triage and straightforward support calls
Book appointments and assist with scheduling
Pre-provision network hardware for upcoming installations<...