Service Reception Manager - Hedge End
Salary: £35,000 - £45,000 (depending on experience) + bonus
Location: Hedge End
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership for an experienced Service Reception Manager to join their busy aftersales department in the Hedge End area. This is a fantastic opportunity for someone with strong leadership skills and a background in automotive aftersales to manage and develop a successful front‑of‑house service team.
The Role
As a Service Reception Manager, you will be responsible for overseeing the day‑to‑day running of the service reception, ensuring customers receive outstanding service while supporting the aftersales team in achieving departmental targets.
Key Responsibilities
* Managing and supporting the Service Advisor team
* Ensuring a high level of customer service is delivered at all times
* Overseeing workshop bookings and diary management
* Handling customer queries, complaints, and escalations professionally
* Monitoring service department performance and KPIs
* Supporting the Service Manager in driving aftersales revenue
* Ensuring all service administration and processes are completed accurately
* Maintaining strong communication between the service reception and workshop
Requirements
* Previous experience within a Service Advisor / Service Reception Manager role in the motor trade
* Strong leadership and team management skills
* Excellent customer service and communication abilities
* Ability to work in a fast‑paced dealership environment
* Strong organisational and administrative skills
* Full UK driving licence
Benefits
* Competitive salary with bonus potential
* Company pension scheme
* Ongoing training and development
* Career progression opportunities
* Supportive and professional working environment
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