* Dealing with inbound/outbound calls
* Arranging inspections with customers
* Dealing with queries from customers, insurance companies and repair garages both via e-mail and the telephone.
* Data inputting and accepting new jobs onto database
* Route planning for field engineers
* Ensuring work is performed within SLA
Abilities And Knowledge:
Previous Insurance Claims Experience
* A professional and adaptable communication style - both written and verbal;
* Efficient administrative skills;
* Strong numeracy, literacy, and IT skills;
* A proactive attitude, and an enthusiastic approach