Housing Register, Allocations and Temporary Accommodation Assistant Who You Are You are a proactive individual with a strong ability to work flexibly to meet the needs of the service. You have experience working in front-facing roles, adept at interviewing and assessing clients in need of assistance. Your excellent communication skills enable you to handle interactions with a diverse range of clients confidently. You have an in-depth understanding of housing needs, relevant policies, and strategies, including homelessness strategy and social housing allocations. You are equipped to manage conflict situations effectively and possess a “can-do” attitude, adapting to changing demands and processes. What the Job Involves As a Housing Register, Allocations and Temporary Accommodation Assistant, you will support the service in delivering effective and responsive assistance to residents in need of housing. This includes managing daily temporary accommodation placements and promoting effective move-on to permanent housing options. Your responsibilities will encompass maintaining the housing register, supporting case allocations, and ensuring statutory and team targets are met through active case work. You will provide comprehensive housing advice, engage with stakeholders to manage expectations, and contribute to team planning and service improvement initiatives. You will also support budgets, procurement, and resolve complaints, ensuring compliance with legal duties and Council policies. Skills Excellent working knowledge of housing policies and strategies Strong communication and conflict resolution skills Ability to manage case work effectively and efficiently Proficiency in ICT systems and service-specific software Experience with multi-disciplinary team collaboration Commitment to continuous improvement and personal development Cost-consciousness and resource management capabilities