Job Description Head of Operations Wellington Permanent - Full time Competitive salary, Company car or allowance plus benefits The Head of Operations with be responsible for tactical planning, coordination, and performance management of operational teams and services (cleansing, CCTV surveys, deep suction and tankering. More about the role: Operations Management: Ensure service delivery is completed efficiently, on schedule, and within budget. Regulatory and Quality Compliance: Ensure operations follow ISO standards (e.g., ISO 14001 for Environmental Management, ISO 45001 for Health & Safety). Conduct audits and reviews of operational procedures, waste handling, and environmental impact. Team & Resource Leadership: Manage and lead operations managers, project and technical managers, supervisors and field crews. Lead training, recruitment, and performance evaluations. Fleet & Equipment Oversight: Review scheduling and compliance of jetting units, tankers, CCTV vans, and safety equipment. Lead on optimisation of vehicle and plant uptime through preventive maintenance planning. Client Relations & Reporting: Maintain key client relationships, oversee SLAs, and produce operational reports. Adequately resolve any escalated service issues. Revenue Generation: Develop positive, meaningful relationships with new and existing customers Generate growth in existing contracts Support the wider team in generation of new opportunities Close liaison with counterparts in Group to recognise wider opportunities Accurate revenue and cost reporting Contribute to annual budget setting and investment requirements